Welcome to Kutovakika’s online store. These Terms & Conditions apply to all purchases made through our website and form the agreement between you (“the customer”) and us (“the seller”). By placing an order, you confirm that you have read and accepted these terms.

1.Seller Information

Business name: Kutovakika Knits Oy

Business ID: FI3442443-4

Address: Melkonkatu 24,00210, Helsinki, Finland

Email: support@kutovakika.com

We operate and ship all orders from Finland.

2.Products & Pricing

• All product prices are listed in euros (EUR) and include VAT when applicable.

• Prices do not include shipping costs, which are added at checkout.

• We reserve the right to update product information and prices at any time.

The Kutovakika’s Gift Box is a limited edition curated box. Little details inside may vary slightly due to availability and handmade elements.

3. Ordering Process

• A binding order is created when the customer completes checkout and receives an automatic order confirmation via email.

• If we are unable to fulfil your order for any reason (e.g., stock error), we will contact you as soon as possible. This applies only if the product has not sold out. 

• Please ensure all contact information and shipping details are correct when placing your order. We are not responsible for orders lost due to incorrect addresses.

4. Digital patterns

Patterns will be sent as PDF-files to your e-mail. Please always make sure that you give the correct email address in your order.

You’ll receive an order confirmation to the email address given and a second email with links to download your patterns.

If you have any trouble with your order, please contact us at support@kutovakika.com.

Since all our patterns are digital downloads, we’re unable to process returns or exchanges. However, once purchased, the files are yours to enjoy forever!  

5. Payment methods

Kutovakika accepts payments will all major credit cards, Apple Pay and PayPal.

All given prices on the website are incl. VAT.
Prices on the website are shown in: EUR.

Payments are processed with Stripe through a secure payment server that encrypts all information using an SSL protocol, which means that your data is safe and secure and cannot be read or accessed by third parties.

6. Shipping & Delivery

Orders are processed Monday–Friday, excluding public holidays in Finland.
All orders are shipped from Finland. We currently ship to:

Europe (EU Countries)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Europe (Non-EU Countries)

Åland Islands, Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, United Kingdom, Vatican City

North America

United States, Canada

South America

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Central America & Caribbean

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Trinidad & Tobago, Turks & Caicos Islands

Africa
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo – Brazzaville, Congo – Kinshasa, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe

Asia

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Georgia, Hong Kong SAR China, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen

Oceania
American Samoa, Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna

Processing time:

All orders are prepared and packed carefully within 1–5 business days.

Handling time may be slightly longer during high-volume periods, holidays, or special product releases.

Delivery methods:

All international orders are shipped with DHL Express Worldwide.

A tracking link is emailed automatically once the order has been dispatched.

Delivery times:

Delivery times listed below are estimates based on typical DHL Express transit times. These are not guaranteed and may vary due to factors outside our control, such as customs processing or carrier delays.

• Europe (EU): 1–3 business days

• UK, Norway, Switzerland: 2–4 business days

• USA & Canada: 2–5 business days

• Australia & New Zealand: 3–7 business days

• Rest of the world: 3–10 business days
  

Please note that these timeframes begin after the order has been dispatched.

7. Customs, duties & import taxes

• International shipments may be subject to customs fees, import taxes or handling charges in the destination country. These fees are not included in the product or shipping price and are the responsibility of the customer.

• Any packages rejected due to unpaid customs duties will be returned to us by the carrier. Once received, we will refund the product price only. Shipping fees are non-refundable.

• Delays at customs are not within our control and are not grounds for refunding shipping costs.

Delivery issues
If a package is returned to us due to unpaid customs fees, an incorrect address, or because it was not collected in time, shipping costs cannot be refunded. The order can be re-shipped once additional postage is paid.

8.Return & Refund Policy

EU customers

Under EU consumer rights, customers have a 14-day right of withdrawal.

To make a return:

1. Email us at [support@kutovakika.com] within 14 days of receiving the order.

2. The product must be unused, unopened, and in original packaging.

3. The customer is responsible for return shipping costs.

Once the returned item is received and inspected, we will process the refund.

Exceptions

The following cannot be returned:

• Opened or used items inside the box

• Digital knitting pattern downloads

• Customised or personalised items

• Boxes that have been visibly opened, used, or altered

International customers (outside EU)

Returns from outside the EU are accepted only if:

• The customer covers all return shipping + any customs fees

• The item is unused and unopened

We recommend tracked return shipping.

9. Damaged, Missing or Incorrect Items

If your order arrives damaged or incomplete:

• Contact us within 24–72 hours of receiving the package

• Include photos of the packaging and damaged item(s)

Damage claims must include photos of both the outer packaging and the damaged item(s) inside.

We will resolve the issue on a case-by-case basis.

We are not responsible for:

• Lost orders caused by an incorrectly entered shipping address

• Packages marked as “delivered” by the carrier

If a package is lost in transit before delivery is confirmed, we will investigate with the carrier.

10. Limitation of Liability

We are not liable for:

• Delays caused by customs, weather, strikes, or carrier handling

• Any indirect or consequential damages

• Additional import fees or charges in the customer's country

• We do not guarantee that the website will operate without interruptions or errors.

Our maximum liability is limited to the price of the purchased product.

11. Privacy Policy

Your personal data is processed according to our Privacy Policy, which can be found here: https://www.kutovakika.com/privacy-policy 

12. Governing Law

Any disputes will be resolved in the Helsinki District Court, unless mandatory consumer law specifies otherwise.

13. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time.

Changes do not affect orders already placed before the update.