Pattern support

Find answers to questions about pattern delivery and downloads, how to get knit support, where to find Kika’s books and more.

  • When you purchase a pattern from Kutovakika, you’ll receive an email with a download link to access the pattern in digital PDF format.

    From Kutovakika.com:
    You’ll get a download link on the confirmation page and in your email. The link is valid for 24 hours but can be renewed if it expires.

    From Ravelry:
    The pattern is instantly available for download and saved in your Ravelry Library for future access.

  • If you encounter issues opening or downloading the pattern(s), try the following steps:

    Patterns bought via Kutovakika.com

    Once your order is complete, you can access the digital pattern(s) in one of the following ways:

    Download Link on Confirmation Page

    • A download link to the pattern file (PDF) will appear immediately on the order confirmation page.

    • You can click the link to download the pattern to your device.

    Email Confirmation

    • You will receive 2 emails: an order confirmation email, followed by an email containing a link to the file.

    • The order confirmation email will include a download link for the digital product.

    Note about download expiry:
    The link in the email will expire 24 hours after the purchase, to access the pattern after this:
    Simply click on the expired link and we'll send a new link to the email address used for the initial purchase.

    Patterns bought via Ravelry

    After the purchase, you'll get access to the pattern in digital form instantly.

    Automatic Download Link

    • Ravelry immediately provides a link to download the PDF pattern directly from the confirmation page.

    • You can click the link to download the file to your device.

    Access through your Ravelry Library

    • The purchased pattern is automatically saved in your Ravelry Library.

    • The Ravelry Library is a feature that organizes all purchased and free patterns into one easy-to-access location within your user account.

    • From the library, you can:

      • Download the PDF file anytime.

      • View pattern updates (if there is an updated version, you can re-download the new file).

  • Yes, absolutely! If you find yourself stuck, I recommend checking our FAQ to see if you find your answer there.

    Also, make sure to check out Kutovakikas library of tutorials.

    If you have a specific question about the pattern that you can’t find an answer to elsewhere, don’t hesitate to reach out to support@kutovakika.com

    Additionally, forums in Ravelry and Reddit often provide great assistance in knitting-related problems.

    We'll do our best to respond promptly, but please allow up to 72 hours for a reply.

  • Mistakes can happen, and we’re so grateful for our amazing community of knitters who help us catch them! 🤗

    If you think you’ve found an error, send us an email at support@kutovakika.com with the details and we’ll look into it as soon as possible.

  • Since all our patterns are digital downloads, we’re unable to process returns or exchanges. However, once purchased, the files are yours to enjoy forever! ❤️

  • If you'd like to be on the test knitter sign up here to join our list!
    Once you’re subscribed, we’ll send you emails whenever a new pattern is ready to be tested. 😊🧶

  • You can order Kika’s books in either hardcover or digital format straight from the book publisher's websites:

    If you don't want to buy the book online, you can also check the publisher’s stockist list to see if your local store carries the book.